Added: Destiny Simonton - Date: 22.01.2022 05:52 - Views: 48983 - Clicks: 2436
If there was a way to rate this place a zero I would have. They don't even let you sit inside for your 4 hr oil change. Covid yeah but many place to get. Oh wait, they haven't even started doing the job yet it's been 3. I haven't been here for two years cause I had issues before and only went back one more time for my final free oil change Never go here.
Toyota service doesn't do anything if you complain either.
Sorry toyota but you guys become a terrible company. My truck is full of cheap plastic parts, some have fallen off, transmission issues, brake issues, door issues, window issues, etc Never saw a mgr, long lunch break maybe. Ron the Big island toyota used driver was great!
I went to Big Island Toyota just for oil change. I came on time but they have me wait 3 hours. The most horrible vehicle service. I would never recommend this place. I had an appointment for am and handed my car keys over at am. I was told it will take 2 hours to rotate my tires so I waited inside patiently.
I was very disappointed that I waited almost two hours and my car was parked in the same way I left it and forgotten about although it was in front of their computer. Hopefully David Deluz will correct this matter. The dealership had a simple job: replace two tires. I dropped it off on a Wednesday. They called on Friday and said it was ready for pick up. Then after a half hour they located my car and informed me the work was not even started! I returned 5 days later to get the truck to find they had ordered the wrong tires, put the wrong tires on front and back and failed to add the correct amount of air as pee my dash warning device.
This place was a disaster for me and I will never go back. This visit was the diagnostic phase in getting work done on my car. Rylan Grillot and the rest of the staff were both friendly and prompt in their care. Thank you! I'm a returning customer who lives nearby. Big Island Toyota takes care of my vehicle, and i feel a family welcome here. Toyota service agent Rylan Grillot is professional, friendly and very helpful.
A winning combo! We are very pleased with this dealership Salesman Bliss Nakayama was also very helpful, friendly and professional. He gave us a lot of good advice that helped us make the right decision. We are very satisfied owners of a Prius, and a Tacoma truck. I was extremely happy with the service Big island toyota used performed on my vehicle. Customer service and satisfaction was unbeatable. Very professional and courteous with the knowledge and know how on more than just Toyota's.
Was there for a warranty issue, and was treated like a diseased person from the start being that I am a person with a disability. The warranty that this company sold me did not fix my vehicle. Because I complained my vehicle was held hostage for 10 days as I live 50 miles away even though I called every day to find out if I could pick it up. Worst experience I have ever had with a service or a company. Was going to buy a new vehicle cash. I will not be getting it from here after this experience!
Unfortunatly the service is part of what makes a good company and they dont care! Resurface he, replace valves, timing belt, water pump, etc. I pick up my tundra only to find a gas leak a week later. I ask the mechanic if he had to move the regulator to get to the he to resurface them? He said "no. I was not happy! Today, 15 months later, I had my tires replaced and the tundra inspected and the shop recommends replacing the water pump and timing belt!
So the conversation continues until he finally puts his hand up to my face and says "goodbye! I have owned a corolla, a highlander, a tacoma and now a tundra and have never purchased any of these vehicles from this dealership. Need I say WHY! I truly am amazed that these incompetent idiots are still employed? But then again, their level of expertise is on par with the decision makers of this dealership. Reason for reporting the review: Select Dealer Reviews Find the best dealership for you.
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Cars for Sale Find the right car for you. Write a Review. In. Dealer Panel. All Salespeople. Sales Department. Big Island Toyota. Sales: A dealership's rating is calculated by averaging scores from reviews received in the past 24 months. Call Dealership Dealerships need five reviews in the past 24 months before we can display an overall rating.
May 14, . Customer Service. Quality of Work. Overall Experience. Employees Worked With. Tor Koyanagi 1. Other Employees : Aric. Report Print. Helpful 0. February 24, I came I would never recommend this place .
Helpful 1. December 18, Helpful 2. June 28, This place was a disaster for me and Big island toyota used will never go back. November 04, Rylan Grillot and Daysha Alameda. October 22, Monique Bush. April 19, Rylan Grillot - Service Agent. Bliss Nakayama - Salesman. April 01, Walt Hays. March 13, David Cozad. Helpful January 08, Billy Watan and Tyler Russell. Please be as descriptive as possible. We ask that reviewers read your private response within 5 days. This is a measure put in place to help identify fraudulent posts on the site, and in some cases we may determine that the review is not subject to removal even when the reviewer has not read your response.
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email: [email protected] - phone:(981) 124-9094 x 4000
Used Vehicle Inventory | Kama'aina Nissan | Hilo, Big Island, Hawaii