Added: Reshawn Oddo - Date: 03.04.2022 22:30 - Views: 17515 - Clicks: 7938
This business is unclaimed.
Owners who claim this profile can update information, boost SEO, and more. Call business This profile is powered by Birdeye. Over 60, businesses use Birdeye everyday to get more reviews and manage all customer feedback. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information.
Learn more about Birdeye. Good morning. Our hot tubs are sold with a 90 day hassle free warranty.
Meaning, any issues due to manufacturing defects are addressed and corrected at no cost to the customer during that time. Customer satisfaction is our top priority and we feel we have attended to Dynasty spas tennessee and every issue in a more than timely manner. She reported a leak and some jets not working and an issue with her water diverters. Our servicer, Tim, was rerouted from other service calls he had scheduled that day to address these issues immediately.
When he arrived, he was able to correct all issues reported other than the leak. He found their concrete pad to be dry but did see a dark spot where water had been but no water was there upon his arrival and inspection and no leak detected. This hot tub was sold with an in. The chemicals that the customer received upon delivery were correct for this system. However, the customer had decided not to use the system after all. We also sent some extra chemicals as a good faith offer at no cost to the customer.
On July 16, a technician from the manufacturing division went to the customers home to address their reported issue of debris in their hot tub. Dynasty spas tennessee flushed and cleaned the tub at that time and reported the water was clear. The customer had reported some dirty components as well. We did not clean these items, but instead installed all new components including: new filters, new pillows, all new jets, knobs, light bar and water feature. We also installed an In. Touch2 device that the customer had shown interest in at no cost. At this time, we removed the ly noted in. Customer contacted our service department on July 15 reporting his hot tub was leaking.
Dynasty spas tennessee servicer Tim went back out on July Other issues were reported to him and he addressed and corrected each at this visit. No leak was found. He placed tape at the level the water should be and told the customer to if it dropped below that level. Customer contacted our service department once again on August 5 reporting a light issue and a broken jet. The jet was shipped to him via UPS based on his conversation with our service department. The jet was shipped out on August 5 and delivered to the customer on August 6.
Our servicer is scheduled to return to address the light issue on September 5. Customer has been instructed to contact our service department should he need anything further. Get more reviews from your customers with Birdeye. Dominate search. Beat local competitors. Grow your business. Easy, done. Dynasty Spas Claim this profile This business is unclaimed. Claim this business for free. Open now: am - pm. Request appointment.
Top Wellness in your area. Parson Pool Co. Bella Spa. Contemporary Women's Health Medi Spa. Foot Retreat Massage. Whispering Willow Spa. Just Imagine.
Write a review. Reviews 2 Google Reviews Sort By: 5 available.
Over priced hot tub with nothing but issues and horrible customer service from management. Purchased a "floor model" eight person tub on June the 30th Paid in full for the tub. We were told that it would be cleaned from the dirt from other touching it and that it would go through a two week stress test to make sure there was no leaks and that everything worked like Dynasty spas tennessee should.
All of that was not done. When we got it, it still had the same dirt and junk that was on the tub when we bought it. The fountains where not working, some jets were not working, most of the turn knobs on top of the tub were stripped out. Within five minutes of us hooking the power up and turning it on, we had leaks in at least three spots. We did not get chemicals for almost a week due to them Dynasty spas tennessee the wrong type of chemicals three times and when we asked Stephanie to just send chemicals with the guy that was coming out, she "pitched a fit" per the techs words, to not send us any because they were already on their way via UPS which with as many issues that we have had, you think that would be the easiest thing for her to do for us.
The jets where full of black grime. The filters turned brown instantly when it was being ran and it started to smell like a nasty creek. They have sent a technician out four times and everything still is not working correctly due to them doing quick fixes on our tub.
It is still leaking out of the one place that it always has been leaking from but the technician rudely argues that its not leaking even though the dirt and concrete pad is still wet! One of the jets that they just replaced with new ones fell apart over the weekend.
All of the light in and around the tub are still not corrected. We have spent eight thousand dollars on a hot tub from a well known company expecting higher standards and for us to receive the product in the order that we were promised. I can see this company trying to get away with whatever they can until our ninety days is up and then try to charge us for a service call for issues that should have been fixed before we had it delivered.
I have called Tonya, Stephanie, and Carolyn and sent all of them s. Tonya has seemed to push management issues on Stephanie with handling our situation. You can't get anyone on the phone when you call. We are very disappointed with the quality of our "investment" which has been nothing but a headache and customer service we have gotten.
If you are thinking about buying a relaxing tub that you will spend good money on, i'd suggest to go somewhere else like we wished we would have! Business Response:. Joe R. I've had continual problems with leaks and lately two waterfalls have begun to leak. The manufacturer has always avoided their warranty responsibility by blaming it on some other problem caused by the homeowner.
I paid to have a waterfall replaced only to find out that Dynasty changed the part slightly causing the water flow to be much less that the other two waterfalls. So now my only option is to replace the other two waterfalls so that the water discharge is equal. Dynasty spas tennessee don't even bother turning on the waterfalls as it looks terrible. You would think that for the price you would get something reliable and durable.
This is not the case. I will never purchase from this manufacturer again. Run don't walk away from this company's product. What Does Birdeye Cost? How to use video chat for customer service in Get more reviews. Get more customers.Dynasty spas tennessee
email: [email protected] - phone:(860) 612-5169 x 4535
Dynasty Spas Employee Reviews in Athens, TN